Delivery of flooring products is "curbside" only. If you require special shipping arrangements (upstairs, rooftop, etc.), we recommend that you select the "Special Shipping Arrangements" option on the Shipping Method page in checkout and complete the purchase of items in your order without specifying a specific shipping method. For online or phone orders, merchandise may be shipped from multiple locations to you or your selected Tile Zone store for pickup. Tile Zone therefore will charge your credit card(s) at the time of purchase a deposit equal to 100% of the purchase price, plus any taxes and delivery fees. In the event of an unexpected delay in the shipment of the merchandise, you will be notified and given an opportunity for a full refund.
There is a no return policy for special orders.
There is a 25% restocking fee for all in house purchases.