Questions to Ask Your Flooring Contractor Before You Sign Anything

Starting a flooring project is a big commitment—financially and visually. You’re not just swapping out old carpet or outdated tile; you’re investing in how your home looks and feels every single day. To make sure you’re working with the right contractor, asking the right questions up front can save time, money, and headaches later.

Here’s what you should ask before your project begins, and why it matters.

Are you licensed and insured?

This is a non-negotiable. A professional flooring contractor should be licensed to operate in your area and carry liability insurance. If something goes wrong—like accidental damage or an on-site injury—you want to be sure you’re protected. Don’t hesitate to ask for proof. A reputable company will always be ready to show documentation.

How much experience do you have with this type of flooring?

Installing hardwood is very different from installing vinyl planks or tile. Make sure your contractor has specific experience with the type of flooring you’re using. Ask about past projects or if they have a gallery of work. It’s even better if they can point to similar homes or rooms they’ve worked on in your area.

Do you handle subfloor preparation?

What’s underneath your floor is just as important as what’s going on top. A trustworthy contractor should inspect and prepare the subfloor before installation begins. This could include leveling, moisture checks, or removing old adhesive. Ignoring this step can lead to squeaky boards, cracked tiles, or warped planks down the road.

Can I get a written estimate?

Verbal ballparks aren’t enough. A clear, written estimate should outline the scope of work, materials included, labor costs, timeline, and any additional charges. This protects you and the contractor and sets realistic expectations from day one.

What is your project timeline?

Understanding how long your project will take helps you plan around it. Ask when the team will start, how long it will take, and if there are any potential delays to anticipate. Life happens, but good contractors communicate and manage expectations if something changes.

Do you offer warranties or guarantees?

Flooring is a long-term investment. Ask if the contractor offers warranties on labor or installation in addition to the product warranty. This can give you peace of mind knowing that if anything goes wrong, you’re not stuck covering the cost of repairs.

What is your cleanup process?

A great install can be overshadowed by a messy job site. Clarify whether the team will remove debris, vacuum or sweep after installation, and properly dispose of old materials. It’s a small question with a big impact on your final experience.

Why this matters for Houston homeowners

If you live in the Houston area, you know that your flooring needs to stand up to more than just foot traffic. The heat, unexpected spills, and daily wear all play a role in how your floors age. That’s why choosing a local flooring contractor who understands these conditions—and takes the time to answer your questions—is key to a successful outcome.

At Tile Zone, we welcome your questions and believe in clear communication from day one. We’ve proudly served Houston homeowners since 2003 with expert installation and a wide variety of tile, hardwood, vinyl, and custom flooring solutions. From the first conversation to the final walkthrough, we’re here to make the process smooth and stress-free.

If you’re getting ready to update your floors, reach out to Tile Zone. We’ll walk you through every step and make sure you feel confident before the first plank or tile is laid.